faq

Frequently asked questions

At 2Accept, we understand that navigating payment processing can raise many questions. Below are answers to some of the most frequently asked questions by our customers.

What Businesses Do You Support?

2Accept specializes in providing payment processing solutions for a wide range of industries, including those considered high-risk. We support businesses in sectors such as CBD products, firearms and ammunition, adult entertainment, subscription services, and more. Our goal is to offer tailored solutions that meet the unique needs of each industry.

What Happens If I've Been Shut Down by Another Processor?

If your previous payment processor has terminated your account, 2Accept is here to help. We understand the challenges faced by high-risk businesses and are experienced in providing reliable payment solutions to keep your operations running smoothly. Our team will work with you to assess your situation and set up a new merchant account promptly.

How Fast Can I Get Set Up?

Our streamlined application process is designed to get you up and running quickly. Once we receive all the necessary documentation, approvals can often be completed within 48 hours. We strive to minimize downtime and ensure a seamless transition for your business.

Do You Provide Merchant Services for Non-USA Clients?

Currently, 2Accept focuses on serving businesses operating within the United States. We require that business owners have a valid Social Security Number and U.S. issued identification. For international businesses, we recommend seeking processors that specialize in global merchant services.

I Have Bad Credit; Can I Be Approved?

Yes, having a low credit score does not automatically disqualify you from obtaining a merchant account with 2Accept. We assess each application individually and work with banks that specialize in high-risk industries. While a lower credit score may influence certain terms, it does not prevent approval.

Is My Industry Considered Low Risk, Mid Risk, or High Risk?

The classification of your business depends on various factors, including industry type, transaction volumes, and chargeback ratios. High-risk industries often include those with higher instances of chargebacks or regulatory scrutiny, such as adult entertainment, firearms, or CBD products. Our team can help determine your business classification during the application process.

What Additional Documents Are Needed for My Application?

To expedite the approval process, please provide the following documents:

  • Bank Statements: Three months of the most recent business bank statements.
  • Previous Processing Statements: If applicable, three months of prior merchant processing statements.
  • Voided Check or Bank Letter: A voided check or a bank letter confirming your account details.
  • Identification: A copy of a government-issued ID, such as a driver's license or passport.

Providing complete and accurate documentation helps ensure a swift approval process.

Why Are High-Risk Processing Fees Sometimes Higher Than Low-Risk Processing Fees?

High-risk processing fees are often higher due to the increased risk associated with certain industries. Factors such as higher chargeback ratios, fraud potential, and regulatory requirements contribute to these elevated fees. At 2Accept, we strive to offer competitive and transparent pricing tailored to your business needs.

What Is a Rolling Reserve and Is It Mandatory?

A rolling reserve is a percentage of your daily credit card sales withheld by the processor to cover potential chargebacks or fraud. This reserve is typically held for a predetermined period before being released. While not always mandatory, rolling reserves are common in high-risk merchant accounts to mitigate financial risk.

Can I Request Additional Processing Volume?

Yes, if you anticipate higher sales volumes, you can request an increase in your processing limits. We recommend establishing a consistent processing history before requesting an increase. Our team will review your account and business needs to accommodate growth.

If you have any other questions or need further assistance, please don't hesitate to contact 2Accept. Our dedicated support team is here to help you navigate the complexities of payment processing and ensure your business's success.